{"id":2673,"date":"2025-07-03T14:33:20","date_gmt":"2025-07-03T14:33:20","guid":{"rendered":"https:\/\/mrivedroite.com\/?page_id=2673"},"modified":"2025-11-04T15:16:06","modified_gmt":"2025-11-04T15:16:06","slug":"faq","status":"publish","type":"page","link":"https:\/\/mrivedroite.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"
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\n\t Prepare your experience\t <\/h1> <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t1) Where is your property located and how can it be reached from Marrakech?<\/a>\n\t\t\t\t\t<\/h5>\n\n\t\t\t\t\t

We are located along the Zaraba canal, near Sidi Abdellah Ghiat, 30 minutes from Marrakech International Airport and 15 minutes from four golf courses, including the Royal Golf.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t2) Do you offer a transfer service from the airport or the city?<\/a>\n\t\t\t\t\t<\/h5>\n\n\t\t\t\t\t

Yes, of course \u2014 we arrange airport transfers as well as transfers to the center of Marrakech, upon request.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t3) What activities and excursions do you recommend nearby?<\/a>\n\t\t\t\t\t<\/h5>\n\n\t\t\t\t\t

We can arrange excursions to the Atlas Mountains, guided tours of the city, as well as various sports activities (golf, wakeboarding, quad biking, etc.).<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t4) What types of rooms do you offer?<\/a>\n\t\t\t\t\t<\/h5>\n\n\t\t\t\t\t

We offer three types of suites:\nPremium suites with a balcony and views of the Atlas,\nSuperior suites with Atlas views,\nand suites overlooking the garden.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t5) What services are included in the stay?<\/a>\n\t\t\t\t\t<\/h5>\n\n\t\t\t\t\t

We offer a full-board package that includes both soft and non-soft drinks.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t6) Do you organize private events (weddings, birthdays, retreats)?<\/a>\n\t\t\t\t\t<\/h5>\n\n\t\t\t\t\t
Yes, we host tailor-made events: intimate weddings, birthdays, yoga retreats, or team-building gatherings. Each event is designed according to your requests.<\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t7) Is there a restaurant on site?<\/a>\n\t\t\t\t\t<\/h5>\n\n\t\t\t\t\t

Yes, there is a restaurant on site exclusively for our guests, offering authentic Moroccan cuisine prepared with products from our organic garden.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t8) What leisure facilities do you offer?<\/a>\n\t\t\t\t\t<\/h5>\n\n\t\t\t\t\t
Unlimited access to the 4 swimming pools, golf practice areas, tennis court, p\u00e9tanque terrain, fitness room, billiards, ping-pong, home cinema, and hammam.<\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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Cancellation is free up to 30 days before the arrival date.\nBetween 15 and 29 days before arrival, 30% of the total amount will be charged.\nAfter this period, no refund will be possible.<\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t10) What are the check-in and check-out times?<\/a>\n\t\t\t\t\t<\/h5>\n\n\t\t\t\t\t
Check-in is from 3:00 PM and check-out is until 12:00 PM.<\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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Yes, we offer a full sensory wellness experience: traditional hammam, massages, body treatments, yoga, meditation, or outdoor breathing sessions, upon request.<\/div>
\u00a0<\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t12) Is Wi-Fi available and free?<\/a>\n\t\t\t\t\t<\/h5>\n\n\t\t\t\t\t
Yes, high-speed Wi-Fi is available free of charge throughout the property, including in the gardens and outdoor areas.<\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t13) Do you have parking available?<\/a>\n\t\t\t\t\t<\/h5>\n\n\t\t\t\t\t
Yes, a private and secured parking area is available for our guests at no additional cost.<\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t14) Are children and pets allowed?<\/a>\n\t\t\t\t\t<\/h5>\n\n\t\t\t\t\t

Children are welcome. Baby cots are available upon request.\nSmall pets may be accepted with prior approval.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t15) What safety measures do you have in place?<\/a>\n\t\t\t\t\t<\/h5>\n\n\t\t\t\t\t
Our estate is fully secured, with staff on-site at all times and a 24\/7 concierge service available.<\/div>
\u00a0<\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t16) What payment methods do you accept?<\/a>\n\t\t\t\t\t<\/h5>\n\n\t\t\t\t\t
We accept Visa and Mastercard, bank transfers, and cash payments.\nPayments in foreign currencies are possible according to the current exchange rate.<\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t17) Do you offer special offers or packages?<\/a>\n\t\t\t\t\t<\/h5>\n\n\t\t\t\t\t
Yes, we regularly offer romantic packages, wellness stays, or golf & gastronomy getaways. Our offers are available on our website or upon request.<\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t18) What is the best time to visit Marrakech?<\/a>\n\t\t\t\t\t<\/h5>\n\n\t\t\t\t\t
Marrakech is pleasant all year round. The months from October to May offer mild temperatures, ideal for fully enjoying the gardens and the pool.<\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t19) Can you help organize tours or excursions?<\/a>\n\t\t\t\t\t<\/h5>\n\n\t\t\t\t\t
Absolutely. Our concierge takes care of everything: restaurant reservations, private guides, excursions in the Atlas Mountains, or exclusive activities tailored to your wishes.<\/div>
\u00a0<\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t20) How can we contact you before arrival?<\/a>\n\t\t\t\t\t<\/h5>\n\n\t\t\t\t\t
You can reach us by phone, WhatsApp, or email. Our team is available seven days a week to answer any questions and ensure your arrival is perfectly prepared.<\/div>
\u00a0<\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

Pr\u00e9parer votre exp\u00e9rience 1) O\u00f9 se situe votre \u00e9tablissement et comment y acc\u00e9der depuis Marrakech ? Nous sommes situ\u00e9s sur le canal de Zaraba, \u00e0 c\u00f4t\u00e9 de Sidi Abdellah Ghiat, \u00e0 30 minutes de l\u2019a\u00e9roport international de Marrakech et \u00e0 15 minutes de 4 golfs inclus le Royal Golf. 2) Proposez-vous un service de transfert …<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"cozystay_single_page_hide_site_header":"","cozystay_single_page_site_header_source":"","cozystay_single_page_custom_site_header":"0","cozystay_single_page_custom_sticky_site_header":"0","cozystay_single_page_hide_page_title":"","cozystay_single_page_header_section_size":"","cozystay_single_page_header_background_color":"","cozystay_single_page_header_background_position_x":"center","cozystay_single_page_header_background_position_y":"center","cozystay_single_page_header_background_size":"cover","cozystay_single_page_header_background_repeat":"off","cozystay_single_page_header_background_scroll":"on","cozystay_single_page_header_text_color":"","cozystay_single_page_header_show_breadcrumb":"","cozystay_single_page_site_footer_hide_main":"","cozystay_single_custom_site_footer_main_source":"","cozystay_single_custom_site_footer_main":"0","cozystay_single_page_site_footer_hide_above":"","cozystay_single_custom_site_footer_above_source":"","cozystay_single_custom_site_footer_above":"0","cozystay_single_page_site_footer_hide_instagram":"","cozystay_single_page_site_footer_hide_bottom":"","cozystay_single_custom_mobile_menu_source":"","cozystay_single_custom_mobile_menu":"0","cozystay_single_custom_mobile_menu_animation":"","cozystay_single_custom_mobile_menu_width":"","cozystay_single_custom_mobile_menu_custom_width":375,"footnotes":""},"class_list":["post-2673","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/mrivedroite.com\/en\/wp-json\/wp\/v2\/pages\/2673","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mrivedroite.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mrivedroite.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mrivedroite.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/mrivedroite.com\/en\/wp-json\/wp\/v2\/comments?post=2673"}],"version-history":[{"count":106,"href":"https:\/\/mrivedroite.com\/en\/wp-json\/wp\/v2\/pages\/2673\/revisions"}],"predecessor-version":[{"id":3726,"href":"https:\/\/mrivedroite.com\/en\/wp-json\/wp\/v2\/pages\/2673\/revisions\/3726"}],"wp:attachment":[{"href":"https:\/\/mrivedroite.com\/en\/wp-json\/wp\/v2\/media?parent=2673"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}